Having trouble accessing our research tools?

Try one of the following options:

• Are you using the correct PIN?

Your PIN should be the last four digits of your telephone number. (Your PIN should also work to access Your Account.) If that number isn't working for you, you can change your PIN (an email on file with the library IS required) or request your PIN.

• Are you using a current web browser?

Some research tools require a recent web browser version (Internet Explorer 7+ or Firefox 3+).

• Are your cookies enabled? (What are 'cookies'?)

Many research tools require that your web browser (Firefox, Internet Explorer, etc.) be set to accept cookies to work well. For information on setting your browser to accept cookies visit Google's "How to Enable Cookies" page.


If you are still experiencing difficulty accessing a resource, please request technical assistance!

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